Each day we post an "Order Due Date" on our Home Page (upper right-hand corner). This date anticipates when orders placed "today" will be ready for In Store Pick Up (ISPU) or to ship. This date is not a promise of when you will receive your mailed package. If you have a special target date which you would like to receive an order, please contact us prior to placing your order and we will be glad to confirm shipping specifics with the shipping provider of your choice. If you need your order ready earlier than the posted Due Date; simply call or email us with your request and we will schedule your RUSH DATE.

Once you place your order, you will receive 3 (three) emails. The first is an automatically generated email confirming that your order has been received. The second is an email acknowledging the date on which your order is expected to be shipped or to be ready for pick up. The third and final email will inform you that your order has been completed and has been shipped or is ready for pick up. If you do not receive these communications in a timely manner after you have placed your order, please contact us for order confirmation.

All of our 2000 plus designs are handmade, start to finish, in our fabrication facilities. As there is no practical way to keep an endless supply of each item permanently in stock, many items ordered will need to be produced for your order. This production time must be taken into consideration when calculating the time between ordering and receipt of your order. Every attempt will be made to fabricate, fill and ship your order as quickly as possible.

Likewise, if you have a fast approaching need for an item, remember, the sooner you order, the sooner we can get your items to you—do not assume we will have all of your items in stock. Also, realize that weekends, seasons and holidays can all affect the speed and efficiency of the mail service providers; be sure to select your provider and service with these factors in mind. Finally, the suggested shipping times below indicate the estimated time of shipping from our facilities to your door, once the order has been filled, not from the time the order was placed. Please keep all of these aspects in mind when ordering and select your preferred method of delivery accordingly.

Currently our website is configured to process orders with destinations solely within the United States. Should you wish to place an order for items to be shipped outside the 50 states, we encourage you to contact us via email or telephone so that we can supply you with current shipping rates and options.

Our local customers can select In Store Pick Up to save on shipping charges and pick your order up at our retail location at Meadowmont Village in Chapel Hill.

Standard First Class charges cover all handling fees, packing materials, and postage.

Includes Insurance, Delivery Confirmation and Tracking.

East: $9
West: $11
AK/HI: $13

MAKE SURE TO SELECT SHIPPING OPTIONS BASED ON THE SHIPPING ADDRESS.

*STATE-BY-STATE BREAKDOWN OF GEOGRAPHIC REGIONS LISTED BELOW.

Express Mail offers overnight service to many destinations. Express Mail is delivered to many locations 365 days a year including weekends and holidays - at no extra charge - and delivered next day by noon to select locations.

Charges include all handling fees, packing materials, insurance, tracking and postage.

East: $20
West: $24
AK/HI: $30

Note: United Parcel Service (UPS) will not deliver to a Post Office Box; customer must supply deliverable street address.

Ground service charges cover all handling fees, packing materials, insurance, tracking and postage.

East: $15
West: $18
AK/HI: $24

UPS Two Day Air offers 2 (two) day delivery.

Charges include all handling fees, packing materials, insurance, tracking and postage.

East: $24
West: $30
AK/HI: $36

UPS Next Day Air offers 1 (one) day delivery.

Charges include all handling fees, packing materials, insurance, tracking and postage.

East: $30
West: $50
AK/HI: $70

Alabama (AL), Arkansas (AR), Connecticut (CT), Delaware (DE), District of Columbia (DC), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Iowa (IA), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), New Hampshire (NH), New Jersey (NJ), New York (NY), North Carolina (NC), Ohio (OH), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), Tennessee (TN), Vermont (VT), Virginia (VA), West Virginia (WV), Wisconsin (WI).

Arizona (AZ) , California (CA), Colorado (CO), Idaho (ID), Kansas (KS), Montana (MT), Nebraska (NB), New Mexico (NM), Nevada (NV), North Dakota (ND), Oklahoma (OK), Oregon (OR), Texas (TX), South Dakota (SD), Utah (UT), Washington (WA), Wyoming (WY).

Alaska(AK)
Hawaii (HI)

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